UX Payment Sync
In Indonesia, if you have a motorbike or car, you need to pay its tax once a year. You can do the payment in the police office, they have a special room to process these. Once you paid, you will receive their official receipt that you can attach in the back of your vehicle registration card.
Unfortunately, My motorbike’s tax needed to be paid last month and during COVID-19, their office closed. As info that I knew, we have to pay as usual before the deadline otherwise we got fined. The tax can be paid in the post office and minimarket.
Was it a delightful or stressful experience? Why?
In short, I can say it was a delightful experience. It is quick and easy.
I only need to bring my vehicle registration card, my money, and my phone (with internet).
Here’s the step:
a. You handed your vehicle registration card to the cashier,
b. The cashier will fill the e-form payment. He will confirm your name, your phone number, and your plate number.
c. If correct, I do the payment (can be cash or card)
d. I get a notification (SMS) that the tax is paid. The SMS also mentions a link where you can download the official receipt that you can print on your own.
I was a bit impressed because of how convenient it was. But that moment didn’t last long.
The cashier told me that I need to visit as soon as possible when they open to print the official receipt on the official paper.
Huh?
The worst part was when the cashier said that the police could be yelled at me if I don’t print the receipt with official paper
Huh? (2)
Doesn’t make sense, right? At this point, I think how inefficient our government is. Sigh.
Can we make it better? How?
Definitely! We can make it (much) better
The printed payment with official paper is not mandatory anymore if you can go online, especially during a pandemic like this. This would save a lot of time, resources, and energy. On both parties, police, and citizens.
If someday they have speeding tickets operations, the police just need to be connected with cloud data and can check whether the tax has already been paid or not. Especially for those citizens that lose their printed receipt.
These systems can be a bit expensive and hard to reach the beginning but it can be a lot of help in the future. The minus point is that when everything is online, some people still
can’t access the data since the internet is not widely stable in Indonesia.
What do you think?
